Partnerships

The Problem

In our experience, doctors’ offices call patients 2-3 times and stop reaching out.

Law firms are either too small, not being able to afford the personnel to keep claimants on track; or too big, where they have high turnover and/or more cases than they can efficiently keep track of.

Often paralegals do not follow office protocols and lose medical reports in emails, instead of downloading these documents and putting them in your client files. These delays are unnecessary and only delay the client’s awards and your fee.

Investing your most precious asset, time, and further investing money to properly train these paralegals only to lose them for $1.50/hr more at another firm. Then you are obligated to do it all again.

Patient Experience

Oftentimes the patient is unclear between their Workers’ Compensation or third party lawyer; many times they do not even know either of their lawyer’s name. Even more often, the patient will divulge information to the IME doctor with the same confidence as their treating physicians. Because of lackluster service by the wrong paralegal, many cases have been abandoned by the patient, causing the loss of hundreds of thousands of dollars in fees.

The Solution

For all personal injury lawyers and law firms… the most bespoke experience your client will ever experience

Experienced bilingual paralegals

Experienced bilingual medical paralegals fluent in English and Spanish are assigned a minimal caseload to coordinate all medical and legal appointments for the patient from 8:00AM – 7:00PM Monday-Friday, 8:00AM – 2:00PM Saturday (EST).

Promoting your brand

We call from a dedicated line, only used to call clients from your firm, always reminding them your firm cares by providing exceptional service, always keeping your client happy. We alert you the moment a client is not pleased or has a query regarding their case.

Personalized attention

Personalized attention from a dedicated medical paralegal to patiently communicate with his/her client, and discuss ALL medical reports in their native language, and meet their specific needs. Their dedicated personal assistant is available during office hours via direct phone number, text and/or email.

Patient liaison

We provide the patient with a dedicated medical paralegal/personal assistant that is a liaison to the lawyer’s office to expedite case activity. This medical paralegal is a hub of information and reports to disseminate to all parties as needed (patient, doctor, lawyer, etc.).

Scheduling and confirming

Schedule and confirm ALL appointments with the client/patient, the day before, and the day of the appointment via calendar coordination, email, phone call and text for all appointments; including hearings, IMEs, lawyer meetings, etc.

Diagnostics and procedures

We schedule diagnostics (MRIs, EMGs, etc.) and procedures as fast as the medical service providers request them, and COLLECT the reports as soon as they are available.

Arranging transportation

We coordinate with the personal injury lawyers and/or the doctor’s office to arrange transportation if necessary when applicable.

Follow up calls

Follow up calls after every appointment to coordinate any doctor recommendations.

Coordinating for DMEs

We coordinate with the patient’s durable medical equipment (DME) supplier to confirm their receipt of the doctor’s prescriptions / orders; we schedule the appointment for the fitting, when applicable; and we confirm the delivery of the DMEs.

Coordinating pharmacies

We coordinate with the patient’s pharmacy their receipt of the doctor’s prescriptions; and follow up with confirmation of the delivery of these medications.

Procedures

Expeditious patient cooperation in complying with doctor recommended procedures.

Prevent getting red flagged

We prevent double prescribing of diagnostics, specialists and pharmaceuticals, etc; to avoid having claims being red flagged.

Keeping MSPs informed

We make sure all medical service providers (MSPs) have the appropriate information (demographic, all medical records from other MSPs, diagnostics, EC-23s, etc.) to properly evaluate the patient.

Lawyer/doctor coordinating

We coordinate with the Workers’ Compensation (WC) lawyers, doctors and civil lawyers on all matters; keeping track of all WC approved body parts (Notice of Decisions) and monitoring those yet to be approved. We then coordinate with the law firms, and medical service providers to expedite approvals, funding, collecting and disseminating medical reports, etc.

Medical reports

We collect and deliver medical reports every month without the lawyer ever having to request them. This is beneficial to both Workers’ Compensation and personal injury lawyers on third party cases, and keeps both cases moving and strong for all clients/patients.