Customer Service Name of the employee being evaluated Department/Section of the employee Date of interaction How would you rate the staff's ability to effectively solve your problem? SelectExcellentVery GoodGoodFairPoor How would you rate the staff's ability to communicate with you clearly and professionally? SelectExcellentVery GoodGoodFairPoor How effectively did the staff handle your complaints or grievances? SelectVery wellGoodFairBadVery Bad Do you consider that the staff is well trained to meet your service expectations? SelectYesNoSomewhat How adequate do you find the staff's access to the necessary tools and resources to provide you with good service? SelectVery AdequateAdequateNeutralInadequateVery Inadequate How satisfied are you with the recognition and rewards the staff receive for their performance? SelectVery SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied Do you believe the staff is motivated to continuously improve the quality of the service they provide? SelectHighly MotivatedMotivatedNeutralPoorly MotivatedNot Motivated at all What aspects do you believe could be improved to optimize the customer service you receive from our company? Do you have any additional suggestions or comments on how we can better support our customer service team? Send
